Job Purpose:
To provide support to maintain application availability, security, usability of functionality and output integrity of the Amtivo Connect ERP solution.
Accountabilities:
Planning
- Work closely with the internal support team and progress Amtivo Connect related support tickets through to resolution
- Liaise with the Group Product Director to implement minor bug fixes and enhancements to the Amtivo Connect product
- Undertake training courses to learn required programming languages and its associated best practices
- Keep up to date with industry trends and emerging technologies, share your knowledge with the team.
Delivering
- Support internal Amtivo Connect users through tickets that they have logged in the Zendesk support system
- Develop software using object orientated programming, primarily in Perl, but also some VBScript and SQL development
- Use Perl and associated web frameworks (Dancer, Mojolicious) to develop Amtivo’s web applications and APIs
- Use HTML, CSS and JavaScript skills to develop, deploy and test improvements to Amtivo’s web applications
- Undertake testing and create automated test plans.
Reporting
- Monitor project tasks and report on progress to the Group Product Director on a monthly basis.
Resourcing
- Work across multiple projects and support tickets simultaneously and manage workload within allocated timeframe.
Success criteria:
- Excellent internal feedback on support and the implementation of new features to meet the needs of customers
- Minimal downtime and customer support requests as a result of software bugs.
Context:
The Application Supervisor is accountable through the business cycle for:
- Day-to-day support of the Amtivo Connect ERP solution
- Development of minor application enhancements and bug fixes in Amtivo Connect
- Ensuring that application upgrades are successfully deployed to production
- Briefing management on any software issues
- Rapidly resolving application availability, security, usability of functionality and output integrity issues first time.
Competencies:
High-level behavioural indicators
- Logical thinker with strong organizational skills and attention to detail
- The ability to work autonomously as well as part of a team
- Ability to meet deadlines, identify issues and resolve with minimal direction
- Ability to problem solve and offer solutions
- Friendly and engaging personality.
How to Apply:
If you’re interested in a confidential conversation, please email your CV to [email protected]
At Amtivo, we are dedicated to fostering a diverse, equitable, and inclusive environment where authenticity thrives. We believe that true collaboration stems from valuing every individual’s unique perspective and experience. Our commitment to agility empowers us to adapt and innovate, driving superior performance. Upholding the highest standards of integrity, we strive to create a workplace where everyone feels respected, valued, and inspired to contribute their best.
Amtivo Group is an Equal Opportunities Employer. The organisation provides equal employment opportunities regardless of ethnic origin, gender, nationality, religion, physical ability, sexual orientation, marital status, parental status, or medical history.
