Job Title: Client Account Manager
Location: Kings Hill, West Malling-Hybrid (2-3 days on site)
Role Type: Permanent
Salary: Up to £26,500 DOE
Company Overview:
The Amtivo Group is a Private Equity Owned business in the early stages of its second investment cycle. This is an exciting opportunity to be part of a business with ambitions to grow significantly both organically and through an acquisitional strategy, and as part of a growing finance team it will provide the successful candidate with a broad range of experience in a constantly changing environment.
In This Role, You Will:
- Reporting to our Client Services Manager (CSM) as a Client Account Manager (CAM), you will play a pivotal role in developing and maintaining strong client relationships.
- Your mission is to understand client needs, propose tailored solutions, and contribute to the sustained growth of our business, aligning with budget and 3-Year Plan (3YP) objectives.
- Candidates must possess a good work ethic and excellent communication and interpersonal skills, both verbal and written, as well as being proficient time-managers, and genuine team players.
Responsibilities Include:
- Develop and maintain trusting relationships with a portfolio of clients to ensure they do not turn to competition, supporting the growth of the business in line with the budget and 3YP.
- Acquire a thorough understanding of client needs and requirements to ensure we can tailor our service. Enabling the business to retain clients in line with retention targets supporting the delivery of the budget and 3YP.
- Expand the relationships with customers by continuously proposing solutions and products that meet their objectives.
- Ensure the appropriate products and services are offered and delivered to customers in a timely manner to uphold client satisfaction levels in line with business KPI’s and to maintain our positive Feefo and Glassdoor reviews.
- Serve as the link of communication between clients and internal teams ensuring any issues or opportunities are resolved in a timely manner with minimal impact to the client.
- Seek out new ideas and amend current systems to better enhance customer engagement with BAB continual improvement culture making BAB the company of choice to all customers – easy to work with. Thereby increasing customer retention and further improving business opportunities in the future.
- Continuously increase knowledge and expertise in the relative sector through training.
- Foster a team player spirit by embracing the BAB mission, vision and values.
- Acting as a single point of contact for a portfolio of clients, develop solid and trusting relationships and offering effective solutions for client needs.
- Negotiating contracts and close agreements with clients to maximize profits and support the growth of the business targets and objectives.
- Regularly report on the progress of monthly/quarterly client retention and client feedback Collaborating effectively with all key internal teams to maximise client satisfaction and BAB retention expectations.
Our Ideal Person:
- Ideally have previous account management experience
- Experience dealing with difficult discussion in a professional and timely manner
- Experience building strong relationships with all stakeholders
- Confident telephone manner
- A positive, friendly and driven predisposition
- Highly motivated and able to work in a fast pace environment
What You Can Expect From Us:
- Hybrid/remote working
- 25 days annual, plus bank holidays
- Free onsite parking
- Company Pension
- Bonus scheme
- Cycle to work scheme
- Life insurance and private healthcare, after completion of probation period
Why Join Amtivo?
At Amtivo, we’re not just rebranding – we’re evolving. Join us and be part of a project that will shape our future, working in an environment that values collaboration, innovation, and professional growth.
How to Apply:
If you’re ready to take on this exciting opportunity, please submit your CV and a cover letter outlining your relevant experience to [email protected]. We look forward to hearing from you!
At Amtivo, we are dedicated to fostering a diverse, equitable, and inclusive environment where authenticity thrives. We believe that true collaboration stems from valuing every individual’s unique perspective and experience. Our commitment to agility empowers us to adapt and innovate, driving superior performance. Upholding the highest standards of integrity, we strive to create a workplace where everyone feels respected, valued, and inspired to contribute their best.
Amtivo Group is an Equal Opportunities Employer. The organisation provides equal employment opportunities regardless of ethnic origin, gender, nationality, religion, physical ability, sexual orientation, marital status, parental status, or medical history.
