Location: Kings Hill, West Malling – Hybrid (3 days onsite, 2 remote)
Department: Training Team
Reporting To: Sales Operations Manager
Salary: £22,000 to £30,000 DOE
About Us:
Join a dynamic team dedicated to delivering exceptional training experiences across the UK and Ireland. We are committed to providing our clients with the tools and support they need to thrive in their learning journeys.
Job Purpose:
We are seeking a proactive and organised Junior Training Coordinator to support our training teams in managing administrative and customer service needs. You will play a vital role in delivering training materials and ensuring our clients can effectively navigate their online training systems.
Key Responsibilities:
Planning:
- Evaluate training program effectiveness through client assessments and feedback, and communicate areas for improvement to the Sales Operations Manager.
- Plan and prioritize daily activities to meet client and business expectations while adhering to Service Level Agreements (SLAs).
Delivering:
- Provide guidance and support during the training process, ensuring exceptional service for our clients in line with SLAs.
- Assist with the effective onboarding of new customers.
- Manage customer relations by addressing concerns promptly, in alignment with business SLAs.
Reporting:
- Conduct research to remain updated on industry trends and best practices in training and development.
Resourcing:
- Coordinate and schedule in-person and virtual training sessions, liaising with key stakeholders to meet business and client needs efficiently.
Success Criteria:
- Manage the customer success process for our online training solutions, ensuring client needs and expectations are met.
- Provide accurate and timely content and certificates in line with business KPIs.
- Collect and communicate feedback on courses to enhance value and identify improvement opportunities.
- Schedule and manage the booking process, enabling Training Leads to maximize their effectiveness.
What We’re Looking For:
- Excellent organizational skills to manage diverse responsibilities effectively.
- Strong communication skills to ensure clients receive accurate information promptly.
- Self-motivated with a proactive approach.
- Integrity and a commitment to excellence in service delivery.
Why Join Us?
You’ll be part of a collaborative team that values your contributions and fosters professional growth. We believe in empowering our employees and providing them with the resources they need to succeed.
How to Apply:
If you’re ready to take on this exciting opportunity, please submit your CV and a cover letter outlining your relevant experience to [email protected]. We look forward to hearing from you!
Please let us know in your application if you have any accessibility requirements during the interview.
At Amtivo, we are dedicated to fostering a diverse, equitable, and inclusive environment where authenticity thrives. We believe that true collaboration stems from valuing every individual’s unique perspective and experience. Our commitment to agility empowers us to adapt and innovate, driving superior performance. Upholding the highest standards of integrity, we strive to create a workplace where everyone feels respected, valued, and inspired to contribute their best.
Amtivo Group is an Equal Opportunities Employer. Amtivo provides equal employment opportunities regardless of ethnic origin, gender, nationality, religion, physical ability, sexual orientation, marital status, parental status, or medical history.
