C -

The degree to which a product or service meets or exceeds customer expectations.

A person or organisation that receives a product or service from the organisation.

The process of identifying and addressing the root cause of a nonconformity to prevent its recurrence.

A term used for an external provider providing functions such as consultants, people conducting maintenance works, cleaning, security.

The ongoing effort to improve processes to achieve overall improvement of the management system and organisations objectives.

A combination of internal and external issues that can have an effect on an organisation’s approach to developing and achieving its

The act of complying with the guidelines or requirements set forth in a standard, regulation, duty, and/or the organisations own requirements.

A term used to describe the management and control of changes.

Legal requirements and other requirements (admitted term). Legal requirements that an organisation has to comply with and other requirements that an

Meeting legal and other requirements related to occupational health and safety.

The process of verifying that an organisation or individual meets specific standards and requirements.

The process of comparing a measurement device or system with a reference standard to ensure accuracy and reliability.