Location:
This role is based in Dublin.
Job Purpose:
To support the Service Delivery Director with the management of assigned Employed Field Team Auditors. To support the SDD and other Managing Auditors in the management of the Employed Field Team, Subcontractor Audit Team and Amtivo Academy to support the achievement of the annual and rolling quarterly budget
Accountabilities:
Planning
- Support the SDD in the planning of field and subcontractor audit moderations, ensuring business and individual team member objectives are met, including new employees
- Support the SDD in the planning of periodic reviews of the employed Field Team to ensure business and individual goals are met.
- Plan the delivery of field based training for employed and subcontract field audit team, to ensure the business has the capabilities to deliver against its budget
- Delivery of internal audits against 17021 in line with the 3 year requirement from INAB & UKAS
Delivery
- Delivery of Field Audits, to include Stage One, Stage 2, Surveillance and Re certification audits as determined by the business ensuring they are delivered in line with regulatory requirements and the business expectations (these are expected to reduce to 20% for 2025)
- Deliver Field Team and Subcontract Team audit moderations and Moderation schedule to support the ongoing development of the employed Field Team, Amtivo Academy and the Subcontractor Team ensuring the business has the capabilities to deliver against its budget.
- Supporting the SDD in the delivery of regular Appraisals and CPD reviews with employed Field Team. Establishing further training requirements and reporting back to the SDD as required
- Support the Customer Services Account Managers with competent auditors in the delivery of Audits against the company targets
- Support Compliance on witnessed assessments where required.
- Identify Field Team members for uplift of NACE codes & standards
Resourcing
- Periodically review the performance of the field team and provide feedback to the SDD raising any concerns or issues to ensure risks are mitigated and identify opportunities for improvement.
- To ensure budget requirements are managed in relation to:-
- Expenses
- Interviews
- Holidays
- Sickness
Reporting
- Ensure the timely delivery of audit reports in line with business targets.
- Produce moderated audit reports, feeding back to the SDD on the outcome of the audit and making recommendations as appropriate to ensure opportunities for improvement are identified.
Success criteria:
- Delivering audits (Stage 1, Stage 2 Surveillance and Re certification) and moderated audits in line with the business goals and objectives
- Work with the SDD to ensure Field Team objectives are met enabling the business to deliver against its budget
- Supporting the SDD in the management of the Field Team and Subcontractor Team to ensure team members are supported, resolving issues and realising opportunities enabling the business to achieve its goals and objectives
- Support the CST Account Managers with competent auditors for service delivery
Context:
The MA is accountable through the business cycle for:
- Delivering audits in line with regulatory and company standards
- Providing input to, and supporting the ongoing Field Team and Subcontractor training and development needs.
- Working with key internal stakeholders to meet customer and Amtivo delivery expectations
- Delivery of Internal 17021 audits in line with the INAB & UKAS requirements across the Group
- Delivery of rolling moderations programme in line with INAB & UKAS requirements
Competencies:
High-level behavioural indicators
- High levels of integrity to ensure that audit quality and service is consistently outstanding
- Professional, and highly motivated to deliver results
- Coaching of others and the ability to encourage open and honest dialogue about individual and team capability’
- Approachable, measured, tenacious and resilient. Inspires confidence and role models “what good looks like”
How to Apply
Please send your CV, with a covering letter, to [email protected].
At Amtivo, we are dedicated to fostering a diverse, equitable, and inclusive environment where authenticity thrives. We believe that true collaboration stems from valuing every individual’s unique perspective and experience. Our commitment to agility empowers us to adapt and innovate, driving superior performance. Upholding the highest standards of integrity, we strive to create a workplace where everyone feels respected, valued, and inspired to contribute their best.
Amtivo Group is an Equal Opportunities Employer. The organisation provides equal employment opportunities regardless of ethnic origin, gender, nationality, religion, physical ability, sexual orientation, marital status, parental status, or medical history.
