Account Manager

Job Title: Account Manager 
Reporting To: Account Manager Team Lead
Role type: Permanent
Location: Grand Rapids Office, Michigan (Hybrid 3 days in the office 2 days  working from home)
Salary: up to $50,000 dependant on experience

Having recently joined Amtivo Group in 2022, Amtivo (formerly Orion Registrar) is experiencing rapid growth in demand for its auditing services.

We are a US-based certification body, offering a range of popular certifications to both national and international organisations.

As an ANAB-accredited certification body, we enable organisations to demonstrate their commitment to excellence through certifications which verify their ability to operate in accordance with internationally-recognized standards.

Job Purpose

To develop and maintain client relationships through gaining an understanding of their requirements. The goal is to contribute to sustaining and growing our business to achieve long-term success enabling achievement of the budget and 3YP.

Context

The Client Account Manager is accountable for:

1. Acting as a single point of contact for a portfolio of clients, developing solid and trusting relationships and offering effective solutions for client needs.
2. Negotiating contracts and closing agreements to support the achievement of the business targets and objectives.
3. Regularly reporting on monthly/quarterly client retention rates and client feedback.
4. Collaborating effectively with all key internal and external stakeholders to maximize client satisfaction and Amtivo client retention targets.
5. Managing the client’s certification maintenance process including required client data collection, submission of information for contract review, communication of audit requirements to clients, contract negotiation, and scheduling audits as a liaison between clients and auditors.
6. Gathering information from clients, compliance, auditors, and others as needed to facilitate the auditing program based on the individual client needs. Assisting clients with data gathering, i.e. site information.

Key Responsibilities & Accountabilities

• Develop and maintain trusting relationships with a portfolio of clients to ensure they do not turn to competition, supporting the growth of the business in line with the budget and 3YP.
• Acquire a thorough understanding of client needs and requirements to ensure we can tailor our service. Enabling the business to retain clients in line with retention targets supporting the delivery of the budget and 3YP.
• Expand the relationships with customers by continuously proposing solutions and products that meet their objectives.
• Develop, maintain, and evolve Amtivo customer first policy within the support of the Client Services Manager to reduce customers service response times, maximize customer satisfaction and therefore ensure a reduction in client churn.
• Planning, implementing and monitoring your daily activities ensuring that all tasks and activities are dealt with in a timely manner in-line with the customer first policy.
• Achieving key performance indicators (retention, daily rate, client churn, and billable days).
• Managing the allocated portfolio of clients from start to finish, being the single point of contact through their certification journey.

Success criteria

• Developing and maintaining trusting relationships with a portfolio of clients to ensure they do not turn to competition. Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives to include products and services from the Group portfolio.

Competencies

• Highly motivated to deliver results—tenacious and resilient. Follows through to achieve targets and objectives.
• High levels of integrity and professionalism when dealing with all client queries.
• Proven ability to juggle multiple complex account management projects at a time, gaining an in depth understanding of clients, while maintaining attention to detail.
• Strong verbal and written communication skills—collaborates across teams effectively.
• Demonstrates Critical thinking and problem-solving skills offering effective solutions for clients.
• Good understanding of customer and products on offer.
• Understanding diverse cultures/business practices and setting priorities to ensure first-class service.
• Time management and organizational skills.
• Managing an active and diverse workload. Take initiative and ownership.
• Able to think strategically and practically.

Why Join Us?

We offer a supportive environment where your contributions make a difference. You’ll work with a dedicated team committed to maintaining the highest standards in food certification and safety.

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off

How to Apply

If you’re ready to take on this exciting opportunity, please submit your CV and a cover letter outlining your relevant experience to [email protected]. We look forward to hearing from you!

At Amtivo, we are dedicated to fostering a diverse, equitable, and inclusive environment where authenticity thrives. We believe that true collaboration stems from valuing every individual’s unique perspective and experience. Our commitment to agility empowers us to adapt and innovate, driving superior performance. Upholding the highest standards of integrity, we strive to create a workplace where everyone feels respected, valued, and inspired to contribute their best.

Amtivo Group is an Equal Opportunities Employer. The organisation provides equal employment opportunities regardless of ethnic origin, gender, nationality, religion, physical ability, sexual orientation, marital status, parental status, or medical history.

Due to the high volume of applications we receive we are not always able to provide individual feedback. We aim to contact applicants within 14 days if selected for interview.