Job Title: Activ Support & QA Engineer
Location: Kings Hill, West Malling – Hybrid
Contract Type: Permanent
Salary: Up to £35,000 DOE
Key Skills: Activ / QA / Playwright / GitHub / Jira / Coding
About the role:
We’re looking for an Activ Support & QA Engineer to join our growing team at Amtivo, playing a pivotal role in the ongoing success of our flagship SaaS platform, Activ. If you thrive on solving real-world problems for clients and enjoy ensuring software works beautifully behind the scenes, this hybrid role spanning technical support and quality assurance could be the perfect fit.
You’ll be the first point of contact for all things Activ – handling support tickets, helping users get the most from the platform, and testing new features before they go live. Working closely with our developers, product teams, and clients, you’ll bring both a customer-first mindset and a detail-driven approach to maintaining high standards.
What you’ll be doing:
Customer & System Support
- Be the go-to expert for client and internal Activ support queries
- Manage support tickets through to resolution, escalating where needed
- Assist with system configuration and ongoing client setup
- Keep records clear, up-to-date, and actionable
Software Quality Assurance
- Carry out structured QA testing for all Activ releases and updates
- Use Playwright to automate testing and identify bugs and regressions
- Work alongside our developers to test fixes and validate improvements
- Help refine QA practices and increase testing efficiency
Tools & Documentation
- Log and track issues through Jira, working within sprint cycles
- Contribute to GitHub-based review processes where relevant
- Keep internal documentation clear, current, and useful
What success looks like:
- Quick and effective support ticket resolution
- High-quality releases with minimal post-launch issues
- Deep knowledge of Activ and how our clients use it
- A proactive approach to improving both user experience and testing processes
What you’ll bring:
- Essential: Previous experience supporting users of the Activ platform is essential.
- Familiarity with Playwright, Jira, and GitHub in a QA or testing context
- A good grasp of web technologies; basic coding knowledge is a plus
- Strong organisation, attention to detail, and problem-solving skills
- Excellent communication and a team-first attitude
- A mindset for learning, improving, and delivering value
How to Apply:
If you’re ready to take on this exciting opportunity, please submit your CV and a cover letter outlining your relevant experience to recruitment@amtivo.com. We look forward to hearing from you!
At Amtivo, we are dedicated to fostering a diverse, equitable, and inclusive environment where authenticity thrives. We believe that true collaboration stems from valuing every individual’s unique perspective and experience. Our commitment to agility empowers us to adapt and innovate, driving superior performance. Upholding the highest standards of integrity, we strive to create a workplace where everyone feels respected, valued, and inspired to contribute their best.
Amtivo Group is an Equal Opportunities Employer. The organisation provides equal employment opportunities regardless of ethnic origin, gender, nationality, religion, physical ability, sexual orientation, marital status, parental status, or medical history.
Please note: We do not work with external recruitment agencies. When support is required, we engage agencies from our pre-approved Preferred Supplier List (PSL) and will contact them directly. We do not accept unsolicited CVs, and all recruitment activity is managed centrally by our Talent Team — please do not contact hiring managers directly.
