Job Title: Team Lead Account Manager
Reporting To: Client Services Manager
Role type: Permanent
Location: Grand Rapids Office, Michigan (Hybrid 3 days in the office 2 days working from home)
Salary: $55-$60,000 dependant on experience
Having recently joined Amtivo Group in 2022, Amtivo (formerly Orion Registrar) is experiencing rapid growth in demand for its auditing services.
We are a US-based certification body, offering a range of popular certifications to both national and international organisations.
As an ANAB-accredited certification body, we enable organisations to demonstrate their commitment to excellence through certifications which verify their ability to operate in accordance with internationally-recognized standards.
We are looking for a Team Lead Account Manager will have a team of 5+ Account Managers reporting into you whilst also managing some clients yourself. You will report into the Client Services Manager.
Context
The Team Lead Account Manager is accountable for
- Acting as a single point of contact for a portfolio of clients, developing solid and trusting relationships and offering effective solutions for client needs.
- Negotiating contracts and closing agreements to support the achievement of the business targets and objectives.
- Regularly report on monthly/quarterly client retention rates and client feedback.
- Collaborating effectively with all key internal and external stakeholders to maximize client satisfaction and Amtivo client retention targets.
- Support Client Account Managers with additional training when needed, as directed by the Client Services Manager.
- If required, support client progression activities.
Key Responsibilities & Accountabilities
- Serve as the link of communication between clients and internal teams ensuring any issues or opportunities are resolved in a timely manner in line with SLA’s, with minimal impact to the client.
- Resolve any issues and problems raised by clients and deal with complaints effectively and efficiently in line with business KPI’s to maintain trust and client retention targets.
- Act as role model to team members. Offering guidance and support through coaching and mentoring to develop skills and knowledge.
Success criteria
- Developing and maintaining client relationships with a portfolio of clients to ensure client retention in line with business targets.
- Continue to develop relationships with existing clients, identifying adjacent and complementary products that meet their needs.
- Acting as a mentor to team members, coaching and mentoring to support development and growth in the account manager role.
Competencies
- Highly motivated to deliver results—tenacious and resilient. Follows through to achieve targets and objectives.
- High levels of integrity and professionalism when dealing with all client queries.
- Proven ability to juggle multiple complex account management projects at a time, gaining an in depth understanding of clients, while maintaining attention to detail.
- Strong verbal and written communication skills—collaborates across teams effectively.
- Demonstrates Critical thinking and problem-solving skills offering effective solutions for clients.
- Coaching and Leadership.
Why Join Us?
We offer a supportive environment where your contributions make a difference. You’ll work with a dedicated team committed to maintaining the highest standards in food certification and safety.
Benefits
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
How to Apply
If you’re ready to take on this exciting opportunity, please submit your CV and a cover letter outlining your relevant experience to recruitment@amtivo.com. We look forward to hearing from you!
At Amtivo, we are dedicated to fostering a diverse, equitable, and inclusive environment where authenticity thrives. We believe that true collaboration stems from valuing every individual’s unique perspective and experience. Our commitment to agility empowers us to adapt and innovate, driving superior performance. Upholding the highest standards of integrity, we strive to create a workplace where everyone feels respected, valued, and inspired to contribute their best.
Amtivo Group is an Equal Opportunities Employer. The organisation provides equal employment opportunities regardless of ethnic origin, gender, nationality, religion, physical ability, sexual orientation, marital status, parental status, or medical history.
Due to the high volume of applications we receive we are not always able to provide individual feedback. We aim to contact applicants within 14 days if selected for interview.
