1. Prepare for certification
Before applying for ISO 9001 certification, it’s important that you understand the standard’s requirements. The official ISO 9001 documents from the International Organization for Standardization (ISO) can help you learn about the standard’s structure and key ideas.
Your organisation’s senior management must be committed to getting certified. Their support is essential.
Depending on your organisation’s size and complexity, you may need a team from different departments to lead the certification process. Smaller businesses might choose one or two people for this task. You need a detailed plan with your quality goals, steps to reach them, and the resources and timeline needed.
2. Gather documentation
Proper documentation is crucial for your QMS. It standardises operations and serves as a guide for maintaining quality.
You’ll need to outline your Quality Policy, define the scope of your QMS, set quality goals, and clarify team roles, procedures, and risk assessments.
3. Put your QMS into action
Successful certification means integrating quality management practices into everyday operations.
As you roll out your QMS across your organisation, ensure that all employees understand and follow the new processes. Provide the necessary resources and training employees need.
4. Complete an internal audit
Conduct internal audits regularly to assess the effectiveness of your QMS. Create an audit schedule and checklist that covers everything thoroughly.
Before the final certification audit, consider using a qualified in-house auditor or an external consultant to do a gap analysis. This helps find areas where your QMS might not meet ISO 9001 standards. Use this feedback to make the necessary changes. This step is crucial for understanding what needs to be refined before your formal audit.
5. Complete the certification process
After addressing any gaps, schedule the official audit with your chosen certification body.
Auditors will thoroughly check your QMS to verify that it meets ISO 9001 standards. Prepare for your audit by reviewing documents to ensure everything runs smoothly.
Passing this audit and achieving certification shows your commitment to quality management and boosts your reputation with customers and stakeholders.
