Feedback and Appeals
Any person or entity may file an appeal or submit feedback about Amtivo’s Certification Program or certification decision.
An appeal is defined as a disagreement that affects the outcome or decision of the certification activities or certification scheme. The appeal will be made to Amtivo in writing, preferably on the “Feedback and Appeals” form, which can be completed below. Please note that appeals shall not result in any discriminatory actions against the appellant.
We will process the appeal in accordance with our procedures. An appeal committee will be formed to address the appeal, and the person or entity filing the appeal has the right to state objections to a person or persons on the appeal board.
If the review for the appeal is extensive, the cost for the review may be split between the company filing the appeal and Amtivo. The person or entity filing the appeal will be notified of this decision. If there is disagreement with the results of the appeal, the appropriate accreditation body may be contacted concerning the appeal.
Feedback is defined as evaluative information about a product, service, action, or process to the original source, which does not affect the outcome or decision of the certification activities or the certification scheme. Feedback may be shared verbally with Amtivo, or may be made in writing – preferably on the “Feedback and Appeal” form, which can be completed and submitted via the button at the bottom of this page. In addition, any person may submit feedback about one of Amtivo’s certified clients. If you have information about a possible conflict of interest or bias within Amtivo, you may communicate directly with Amtivo’s Committee to Safeguard Impartiality at [email protected]
We are responsible for the investigation and conclusion of all feedback. The person or entity submitting the feedback will be notified of the results. If there is disagreement with the results, an appeal may be filed, or the appropriate accreditation agency may be contacted concerning the feedback.
Investigating complaints and appeals
We will respond to any opinions, complaints, or objections as follows:
We will formally acknowledge your complaint or dispute in writing within five business days.
Appoint independent investigators who can ensure impartiality (this can be in the form of a team leader and/or an impartiality committee).
Record the details of any complaints or appeals.
We aim to resolve comments, complaints and disputes within 21 business days.
We will inform you of the outcome of your comment, complaint or appeal.
You can find out more information about our complaints process here.
