ISO 20000-1 Certification

ISO 20000-1 Standards & Requirements 

The ISO 20000 standard is designed to apply to any business or organization — deliver effective managed IT services to customers. As an ISO 20000-1:2018 certification holder you would be expected to: 

• Have a suitable business management system for your services and processes appropriate to your certification scope. 
• Analyze and understand customer needs and expectations, as well as the relevant statutory and regulatory requirements related to your products. 
• Determine and manage processes needed to achieve expected outcomes. 
• Ensure that the business management system characteristics have been specified in order to meet customer and statutory/regulatory requirements. 
• Ensure availability of resources to support operation and monitoring of such processes. 
• Analyze the cause of nonconformities and take corrective action to avoid their recurrence. 
• Monitor, measure, and continually improve effectiveness of quality management. 
• Address customer complaints. 
• Implement an effective internal audit and management review process. 
• Aim to prevent nonconformities with systematic improvement processes in place to correct any nonconformities, including those detected after delivery.