A Homeowner’s Guide to Insulation Maintenance and the Benefits Under ECO Schemes

Having insulation installed in your home can provide immediate benefits, from reduced energy bills to improved comfort and better environmental performance. However, as a homeowner, it’s important to know how to care for and maintain your insulation to ensure optimal performance over the years.

Whether you’ve received work under the UK Government’s ECO scheme or opted for private upgrades, this guide will help you make the most of your investment. 

The Energy Company Obligation (ECO) is a UK Government initiative aimed at reducing carbon emissions and helping households improve energy efficiency. Now in its fourth phase, ECO 4 focuses on supporting low-income households by providing grants for energy upgrades such as insulation, new boilers, and heating systems.  Here’s how it works: 

• Energy companies are required to fund certain energy efficiency measures for eligible homes. 
• Eligible households – typically those on specific benefits or low incomes – receive insulation or other services at no cost or a significant discount. 
• Its purpose is to make homes warmer, reduce energy bills, and contribute to meeting the UK’s climate goals. 

• Lower Energy Costs: Proper insulation reduces heat loss, lowering heating usage and bills. 
• Environmental Impact: Reduces your home’s carbon footprint. 
• Property Value Boost: Energy-efficient homes are more attractive to buyers. 
• Health Improvements: Helps reduce damp, mould, and draughts, offering better air quality. 

Once insulation is installed, caring for it is crucial for its long-term effectiveness. Follow these tips to keep your home comfortable and energy-efficient:

1. Inspect Regularly

Check your insulation periodically, especially after extreme weather conditions. Look for: 

• Signs of damage, such as gaps, sagging, or visible wear.
• Evidence of pests, which can compromise its effectiveness.
• Any unexpected cold spots or drafts in your home.

2. Keep Proper Documentation

Ensure all documents relating to the insulation work, including warranties, product information, and work details, are securely stored. These may be required for:

• Future maintenance or upgrades.
• Insurance claims related to your insulation.

3. Maintain Proper Ventilation

Good ventilation is key to avoiding moisture build-up, which can damage insulation:

• Regularly air out your home, especially rooms with less natural airflow.
• Use extractor fans in kitchens and bathrooms to disperse moisture.
• Consider adding ventilation options if condensation becomes an issue.

4. Understand the Insulation Type

Familiarise yourself with the specific type of insulation installed in your home:

• Know its recommended lifespan.
• Check for specific maintenance advice.
• Stay informed about any particular vulnerabilities (e.g., moisture sensitivity in certain materials).

5. Stay Updated with ECO Schemes

ECO schemes evolve. Subscribing to government websites or energy saving organisations will help you stay updated about: 

• New financial support for insulation upgrades.
• Free servicing or assessments that could further enhance energy efficiency.

While insulation is highly beneficial, some homeowners encounter challenges. Be aware of these potential issues and how to address them:

1. Uneven Temperature Distribution:

It may take time for your home’s temperature to balance. If problems persist, check for gaps or missed areas in insulation.

2. Moisture Build-Up or Damp:

Poor ventilation can lead to dampness or mould. Ensure adequate airflow and consult an expert if issues arise.

3. Condensation:

Frequent condensation on windows or walls may indicate a ventilation or insulation issue. Address promptly to prevent additional problems.

4. Quality of Work:

If you’re concerned about improper installation, consult your installer or seek an independent assessment.

5. Energy Bills Not Decreasing:

This may be due to factors beyond insulation, such as inefficient heating systems. Insulation typically complements a broader energy efficiency strategy.

6. Ageing or Damaged Insulation:

Over time, insulation might degrade due to pests, moisture, or wear. Regular inspections will help you spot issues early.

If you’re unsatisfied with your insulation work, follow these steps to resolve the issue:

1. Contact Your Installer:

Start by raising your concerns directly with the company that carried out the work. Provide documentation and photographs of the problem.

2. Check Your Warranty or Guarantee:

If a warranty applies, it may entitle you to free repairs or assessments.

3. Seek Third-Party Advice:

Organisations such as Citizens Advice or TrustMark can provide guidance for resolving your complaint. 

4. Escalate Through the ECO Scheme:

If the work was part of an ECO scheme, contact the energy provider who funded the installation. They are obligated to ensure quality work.

5. File a Formal Complaint:

If a resolution is not reached, escalate to your local Trading Standards office or consider seeking legal advice. If you have a complaint regarding an installer certified by British Assessment Bureau, and you have not been able to reach a satisfactory outcome through your installer’s complaints process, we may be able to provide support in reaching a resolution (please note we do not have powers to force a resolution or arrange compensation). If you would like to raise a complaint about an installer with us, please complete this form. 

Despite potential challenges, insulation provides undeniable value for homeowners: 

• The savings on energy bills and improved home comfort often outweigh the costs. 
• Modern insulation techniques offer improved durability and environmental performance. 
• Updates under schemes like ECO 4 provide affordable access to high-quality installations. 

By combining proper maintenance and awareness of your home’s ventilation with ongoing knowledge about available support, you can make your insulation work for you long into the future. 

Keeping your home properly insulated is one of the best investments you can make for both your wallet and the planet. With the right care and support, the benefits of your insulation will continue to shine.  Need more advice or assistance with your insulation? Visit the Energy Saving Trust to explore further guides, updates, and support tailored for UK homeowners.