Beyond audit duration, there are other potential costs to think about:
Building or improving your QMS
Many organisations develop their QMS over time as they grow. Others implement one with the core objective of achieving ISO 9001 certification (often to win contracts).
Understanding these costs helps you decide how to approach this. Fundamentally, you’re choosing between using staff time to develop systems yourself or paying for ready-made solutions or hiring external consultants.
Organisations may choose to review their existing processes and documentation to understand alignment with ISO 9001 requirements.. Many discover they already have procedures, policies, and records that can be adapted for ISO 9001 compliance, minimising the need for extensive new development or purchasing new business tools.
Some organisations find that improvements such as process automation or resource alignment support the efficient operation of their QMS. Well-trained staff can also help reduce the cost of running the system.
Potential cost savings include minimising waste, maximising efficiency, and preventing avoidable mistakes that require correction.
Opportunity costs vs. ISO consultant costs
Established and well-run organisations often have many of the requirements for ISO 9001 already in place, whereas others may need to develop them.
Organisations may wish to evaluate internal resource investment against potential costs of external support when developing a QMS. This refers to the value of the productive work your business loses when choosing to use resources (time, money, staff) for ISO certification.
With this in mind, whether you implement ISO 9001 in-house or bring in external expertise could depend on a number of factors, including:
- Any deadlines you may have set for achieving certification
- The knowledge and experience of existing employees
- The availability of staff to work on the project
- Budgets available to support the project.
Many organisations prefer to create and manage their management systems internally, using existing staff and resources. Others may choose to engage external consultancy services to assist with implementation for some, or all, of the process.
The costs for engaging an ISO consultant can vary depending on factors such as the size of your organisation, the number of sites, your existing management system in place, available in-house expertise, project timelines, and the level of consultancy support required.
When considering these factors, compare your calculated opportunity cost against consultant fees.
For example, if your team’s time is typically worth £50 per hour on revenue-generating activities and they spend 160 hours on the project, the opportunity cost is £8,000. If a consultant charges £800 per day and the same work takes 10 days, you can compare these costs to determine which option is more suitable for your organisation financially and strategically.
While British Assessment Bureau cannot provide ISO consultancy services (we need to maintain our impartiality as a key requirement of our UKAS accreditation), we work with dozens of highly experienced ISO consultants who provide services for organisations that require help with some part of their ISO management systems. If you would like to receive a list of ISO consultants who may be able to support your needs, complete our short form to request details.