Inform Communications is in the business of making the most of time. So, when the team identified ISO 27001 as being a necessary next step for their organisation, they were keen to make sure the certification process was not too time-consuming.
Find out how we were able to help them to ISO 27001 without impacting their day-to-day operations.
The Challenge Facing Inform Communications
Inform Communications operates in a fast-moving industry: automated messaging such as chat bots and self-service telephony. With over 30 years of business success behind them, they were looking for ways to reach new markets; the business needed a well-known, highly regarded way of demonstrating its systems were robust enough to handle customers’ sensitive information.
Bob Coppack, one of the founding directors of Inform Communications, realised that Inform Communications needed ISO 27001 certification to stand out from the competition and win new business.
“Our local and central government and commercial markets demand the highest level of world-class business practise to conform with legal tender and contractual restrictions.”
Bob Coppack, Founding Director, Inform Communications
What Is Inform Communications?
Inform Communications is an experienced and innovative provider of customer self-service and channel shift solutions across the UK. They have been providing clients’ solutions using industry-leading technology for over 30 years, helping businesses improve communications and streamline processes to improve the customer experience.
Through this technology they help clients to automate high-volume enquiries, allowing key personnel to focus on tasks that require the human touch.
The suite of services on offer from Inform Communications include live chat, chatbots, SMS, and intelligent telephony, all designed to help businesses effectively manage their customer service.
The Big Rewards and Small Impact of ISO 27001 Certification
ISO 27001 was an important step for the business to take, but Bob Coppack was understandably concerned that the process of becoming certified would take time away from the day-to-day running of the business.
“Accreditations are something we take very seriously and place this high on our list of annual objectives. Achieving them gives us a professional focus for our management time but can be very personnel time consuming. We wanted to make sure that we had external validation and certification of our approach to information security In order to reassure our clients that we’re continually maintaining and improving what we do.”
Bob Coppack
British Assessment Bureau has spent the past 50 years refining its UKAS-accredited ISO certification process to fulfil the needs of the customer. Therefore, reducing the burden on clients to use employees time, freeing resource up to distribute it to where it is needed elsewhere in the business.
Thanks to these decades of refinement, our auditors only need to spend two days with your business: one to conduct an initial assessment of your processes, and one to conduct a final audit to determine whether your business meets the criteria for ISO 27001.
And, because our auditor provides a full report filled with recommendations and gap analysis after their first audit, you won’t need to spend any unnecessary time figuring out what you need to do to meet the requirements of ISO 27001. As such, Inform Communications was able to achieve ISO 27001 without delay.
“The two-day audit element was well planned and structured, making the process agile and focused. The timescales and agenda were achieved and stuck to.
Bob Coppack
How ISO 27001 Has Already Helped Inform Communications
Bob’s primary concerns were achieving an internationally recognised information security standard without interfering with the day-to-day operation of the business, and we were pleased to be able to help him with both!
“The process of accreditation was achieved with the least level of business interruption, so this was a very successful operation. We can now continue to reach our markets with the confidence that achieving a world class accreditation provides to our on-going clients and prospective clients.”
Bob Coppack
In fact, Inform Communications were so pleased with our prompt service that they have been with us for three years now, and we have applied our principles of streamlined, efficient auditing to each of their annual audits.
“Based on our successful experience over three years, we would wholeheartedly be more than happy to recommend any organisation to consider BAB as their certification partner.”
Bob Coppack
Find Out More
If you think that ISO 27001 could help your business too, simply enter your details below and one of our experts will get in touch and get you started towards the kind of success Inform Communications is enjoying.
