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TrustMark Licence Plus

A UK government-endorsed certificate for effective home improvement operations

TrustMark Licence Plus is a UK certification for companies providing home improvement, repair and energy efficiency measure services. It helps companies provide high-quality work that align with industry regulations and customer needs.

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What Is TrustMark Licence Plus?

TrustMark Licence Plus is a UK government-endorsed certification that guides businesses on how to do home improvements and repairs, including making homes more energy-efficient.

The licence helps these businesses meet customer and legal standards by focusing on quality and efficiency. This certification is useful for any company in the home improvement industry, no matter its size.

Joining the scheme and achieving TrustMark Licence Plus certification shows a commitment to quality and helps build trust with customers and stakeholders.

What is TrustMark Licence Plus

Understanding TrustMark Licence Plus

TrustMark Licence Plus focuses on supporting TrustMark-registered businesses in adopting fabric-first, whole house retrofits.
 
It is recognised as a hallmark of excellence in the home improvement sector, used by businesses to enhance efficiency, comply with regulations, and boost customer satisfaction.
 
TrustMark Licence Plus continues to serve as a vital certification for businesses committed to maintaining high standards in home improvement and repair services.
Understanding TrustMark Licence Plus

Who Needs TrustMark Licence Plus?

TrustMark Licence Plus is beneficial for any company in the home improvement and repair industry, large or small.

The licence applies to businesses in the sector, especially those working on energy efficiency upgrades, including tradespeople and contractors.

By obtaining this licence, businesses can better meet customer and legal requirements, leading to happier clients and more repeat business.

This licence is especially useful for companies looking to enter new markets or enhance their reputation. It shows that they are committed to quality and reliability. 

TrustMark Licence Plus is well-known for helping businesses improve efficiency and build customer trust, supporting growth and profitability.

Who needs TrustMark Licence Plus

Benefits of TrustMark Licence Plus

TrustMark Licence Plus offers several key benefits to home improvement and repairs businesses:

  • Enhanced credibility – Demonstrates commitment to high standards in home improvement.
  • Regulatory compliance – Supports adherence to legal and industry-specific requirements.
  • Customer confidence – Builds trust by assuring clients of quality workmanship.
  • Competitive advantage – Differentiates your business in the home improvement market.
  • Increased market opportunities – Helps to qualify businesses for larger projects and contracts.
  • Quality assurance – Promotes consistent and reliable service delivery.
  • Supports Net Zero targets – Contributes to achieving UK energy efficiency goals and reducing carbon emissions.

 

The benefits of TrustMark Licence Plus

TrustMark Licence Plus Explained

TrustMark Licence Specification

TrustMark Licence Plus was launched by TrustMark, a UK Government-backed quality program, to raise standards in home improvement, repairs, and energy efficiency.

It was built upon the foundation of the original TrustMark certification, which focuses on showing quality and consumer protection in trades.

TrustMark Licence Plus aims to spread quality assurance across many trades in the home improvement industry, ensuring consistent and high-quality services.

TrustMark Licence Plus Requirements

To comply with all work carried out under TrustMark Licence Plus and achieve certification, work must be lodged in the TrustMark Data Warehouse, which includes undergoing specific audit processes.

The process includes three main stages:

Stage 1: Property Assessment

  • A TrustMark Retrofit Professional conducts the assessment.
  • An Energy Performance Certificate (EPC) is created and recorded.

Stage 2: TrustMark Registration

  • The business is registered for specific Licence Plus trades.
  • The work scope is agreed upon, and contracts are finalised.
  • All documentation is stored in the TrustMark Data Warehouse.

Stage 3: Project Completion

  • A TrustMark Retrofit Professional validates the installation.
  • EPC validation is completed.
  • TrustMark Data Warehouse & Audits.
  • Stores details of work, financial protection, and EPCs.
  • Desktop audits are conducted based on risk, with onsite audits as necessary.

This process upholds high standards for quality and compliance in home improvement projects.

 

TrustMark Licence Plus Certification

Certification involves a thorough evaluation process to ensure businesses meet the standards of TrustMark Licence Plus. It is essential that all requirements, including documentation and regulatory compliance, are met.

Once verified, businesses receive certification, which demonstrates their commitment to high-quality service and compliance. Regular reassessments are conducted to verify continued compliance and quality assurance in accordance with TrustMark Licence Plus guidelines.

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