AuraQ

The team at AuraQ have been delivering solutions using innovative technologies for almost 25 years. As an experienced professional services and technology solutions provider, they use a range of automation tools to help clients achieve the most efficient ways of working. 

Not unfamiliar with ISO standards, AuraQ first engaged with the British Assessment Bureau in 2013. The AuraQ team were looking for a highly respected ISO Certification Body (CB) that was UKAS accredited and that would help them sustain the credibility that they have built. AuraQ achieved their first ISO 9001 accreditation in 2014 and knew that annually maintaining certification would help strengthen their position in securing larger commercial contracts and bid tenders as the business grew. 

Find out how AuraQ boosted its credibility and gained a competitive advantage with ISO 9001. 

The Challenge Facing AuraQ

AuraQ had already established a reputation as a trusted and experienced solution provider. The next stage was to build and strengthen this reputation to win new business at home and internationally. The management team understood the challenges faced and what it would require to improve quality, safety and efficiency. They knew that this could be achieved by securing and maintaining ISO 9001 certification which would help them to identify and maintain areas for improvement across all operations. 

Having already had some experience with standards having implemented BS 5750 Sherilley Leach, Service Delivery Manager at AuraQ said “The ISO 9001 was based upon the BS 5750 and so we knew what benefits ISO 9001 could bring to our business operations and to our valued clients”.   

What Is AuraQ?

Formed in 1995, the business has grown to become a leader in its field, boasting a huge number of diverse clients in both the private and the public sector. Clients include global organisations such as 2 Sisters Food Group, SUEZ and Brammer Group. AuraQ continues to help hundreds of customers by: 

• Improving performance and increasing agility with process automation solutions 
• Rapidly building, integrating, and deploying web and mobile applications 
• Reducing operating costs and scaling processes through digital workforce platforms 
• Offering content collaboration solutions to help govern content across the business. 

Accredited Expertise

“Having worked with previous certification boards we knew the type of company that we wanted to be working with on our ISO certification. It was extremely important to us that who we selected would not only be a well-respected ISO certification body but also UKAS accredited” 

Sherilley Leach, Service Delivery Manager

When embarking on their ISO journey, one of AuraQ’s objectives was to aim for bigger contracts and Sherilley was right to consider only UKAS-accredited ISO certification. Such accreditation is more commonly becoming a requirement for tenders because it demonstrates the certification provider has been independently verified as working to the highest standards.  The management team at AuraQ was not looking for a tick-box exercise; they wanted to get real insights from the ISO 9001 certification process. That is why visits from our auditors are so invaluable; they help you identify what you need to do to achieve your certification and improve your business operations. 

“Our auditor has been very professional, knowledgeable and has taken the time to understand our business. They share best practice ideas for us to consider, and their feedback is always constructive and allows us the opportunity to build on our QMS annually.” 

Sherilley Leach, Service Delivery Manager

Now in its 6th year of being ISO 9001 certified AuraQ continues to communicate to its stakeholders that they are working with a fully accredited company. ISO 9001 certification is the first step of a process of continual improvement that provides AuraQ with the necessary management tools to improve working practices throughout the entire organisation. By maintaining this standard, it proves that AuraQ continues to work more efficiently in almost every aspect of their business, ultimately providing their clients with a more proficient and streamlined service. 

British Assessment Bureau’s expert auditors have been assessing businesses for ISO certification since 1969 and that experience proves invaluable for clients in maintaining certification. By identifying gaps in process and identifying areas for improvements the auditors work with the clients to ensure that they are following the requirements of certifications step-by-step. 

AuraQ benefited from this rigorous process as the implementation and maintenance of the ISO 9001 standard has made them work more efficiently as a company and helped improve every aspect of the business.  This has filtered down to their clients and has motivated them to deliver exceptional service, quality. This reassures clients and ensures they remain leaders in the field of their expertise.   

How ISO 9001 Has Already Helped AuraQ

When we spoke to Sherilley about the benefits the business had seen from investing in ISO 9001, she quickly provided a list! 

• Increased professional reputation and a significant level of credibility 
• Clearer advantage over the competition 
• Sense of security to potential clients 
• Tendering process made easier 
• Greater awareness and compliance with legal obligations 
• Greater client satisfaction, helping to meet client expectations 
• Peace of mind that the business is running efficiently and effectively 

 “ISO 9001 certification adds a significant level of credibility to how our company is perceived and performs and that’s why our annual audits are so important. They help us ensure that we remain coherent and efficient whilst upholding our QMS and ISO requirements. They also continue to increase our professional reputation and ensure our core values remain aligned throughout the organisation.” 

Sherilley Leach, Service Delivery Manager  

Find Out More

If you think that ISO 9001 could help your business too, simply enter your details below and one of our experts will get in touch and get you started towards the kind of success AuraQ is enjoying.