We have come to expect top notch levels of customer service, and our perception of an organisation’s brand can be easily damaged if our experience falls short of the mark. Put simply, businesses with great customer service are more competitive.
This interactive Customer Service Essentials course, has been designed to help all those in customer handling roles, hone their skills in customer service excellence. You will benefit from psychological insight surrounding verbal and non-verbal communication techniques; practical advice on customer servicing policy and complaints handling; and guidance on how you can reinforce brand values, inspire customer loyalty and secure repeat business.
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