About Us

Our Mission, Vision and Values

Our mission

British Assessment Bureau aims to provide trusted, independent certification through an ethical, impartial audit process. Our goal is to help UK organisations demonstrate good governance, manage risk effectively, improve operational effectiveness, and build confidence with customers, partners, and regulators.

Our vision

As part of Amtivo Group, our ambition is to strengthen and expand a globally respected certification service, sharing UK expertise that’s recognised internationally. We operate as an independent certification body, focused on strong governance and objective decision-making, so organisations can trust in the value of the certificates we issue.

Why? So more organisations can access credible, expert assurance and knowledge as expectations around quality management, sustainability, information security, and compliance continue to rise.

Our values

British Assessment Bureau is well-respected and trusted because our values underpin every service we provide:

• Impartiality first: We certify, not consult. This independence allows us to assess conformity fairly and objectively, protecting the integrity of ISO certification.
• Integrity and ethical practice: We operate with structured integrity, clear decision-making, and professional conduct at every stage, supporting transparent certification outcomes that stakeholders can trust.
• Competence and consistency: Our experienced auditors conduct thorough, evidence-based assessments to support consistent certification decisions.
• Customer clarity: Straightforward communication and transparent expectations are central to how we work, helping customers understand what to expect at every stage of the process.
• Continual improvement: We continually review and strengthen how we operate, while encouraging organisations to improve their systems over time.

Why Accredited Certification Bodies Matter

An accredited certification body gives independent assurance that your management system meets a standard, based on objective evidence and competent auditing.

We draw a clear line: we certify, we don’t consult. Consultants can help build systems, but independent certification must come from a separate, impartial body.

Impartiality is what makes certification credible. It helps customers, regulators, and procurement teams trust that an ISO certificate reflects real performance over time.

That trust is protected by accreditation, governance, and independence. As a UKAS-accredited certification body, we’re regularly audited too, and held to strict requirements for consistency and impartiality.

To learn more about what this means when choosing a certification partner, read our guide to UKAS accreditation.

Trust & Governance

UKAS accreditation

UKAS accreditation provides independent assurance that British Assessment Bureau operates with the governance and competence required of an accredited certification body.

Our certificates carry the UKAS Crown & Tick mark, signalling that our certification has been delivered under the UK’s Government‑endorsed accreditation framework.

Learn more about UKAS accreditation.

Impartiality policy

We recognise the critical role of impartiality in conducting our management system certification activities.

We implement clear processes to safeguard impartiality and manage potential conflicts of interest. Auditor assignments are made to ensure independence and objective, evidence-based findings.

Read our impartiality policy.

Complaints and appeals

To share feedback or file an appeal, please fill out our Feedback & Appeals form.

Clients wishing to discuss feedback or concerns about our certification services can refer to our complaints process for more details.

End users with complaints about a certified installer should contact our consumer support team at [email protected].

At British Assessment Bureau, we commit to:

• Recording all complaints
• Reporting performance and outcomes to senior management
• Implementing service delivery changes when needed
• Publicising service improvements

For feedback on other aspects of our service, please visit our contact us page.